01
Live online workshop for leaders
Voice of the customer program
See how leading organisations hear their customers and act on it, and leave with the first steps for yours.
- Online
- Two hours
- Recorded
- Small group
- Guaranteed
The real blockers
Most organisations collect plenty of feedback: surveys, reviews, support tickets, sales notes. The problem is what happens next. Nobody owns it. It's reported, filed and forgotten. Customers stop answering surveys because nothing changes. And when someone asks what it's all worth, nobody can say.
You'll walk away with
Five things you'll take with you.
02
A clear owner model for the customer voice.
03
The design of your listening posts: which signals to collect, and the route each one takes to the person deciding.
04
A reporting rhythm your leadership team will actually read.
05
A way to show what the programme is worth, in retention and revenue terms.
What happens
90
minutes walking through the stages
Plan, Research, Design, Test and Embed for a customer voice programme, discussing each stage.
30
minutes of Q&A
On your organisation.
Who it's for, and who it isn't
It's for
Heads of product, digital, customer experience and strategy in larger organisations.
It isn't for
Anyone looking for survey software.
Meet your trainer
Anton Stout
Anton Stout has spent sixteen years in product and customer experience at Myer, Telstra Health, Flybuys and Origin Energy. His work delivered $30m plus of measured uplift at Myer. He wrote Heard.
More about AntonProof
$30m+
in measured uplift
Myer
Three flagship initiatives, each tested with customers.
18
acquired companies, one experience
Telstra Health
$550k delivered against a $1.6m budget.
The guarantee
The Next Step Guarantee
If you don't leave with three clear moves for your organisation, email us within seven days for a full refund.
Book your seat, $99
A small group, so every organisation gets its question answered.
Questions
Fair questions.
Yes. You'll get a tax invoice at checkout.
You get the recording.
It helps, but it isn't required.
That is advisory. Read the offer document, then apply, and our team installs the listening programme with you.
Book your seat
Hold your seat.
Leave your name and email and we'll hold your seat, and send you the next date. A small group, so every organisation gets its question answered.