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Listening posts across every touchpoint
Each with a route to the person deciding.
Advisory programme
The Voice of the Customer Program
Bring your customer's voice to life across every touchpoint in your business, and into every decision that shapes it.
For organisations where customer feedback lives in five places and reaches none of the decisions.
The problem
You already collect feedback. Surveys, reviews, support tickets, sales notes, session recordings. It's reported, filed and forgotten. Nobody owns it, customers stop answering because nothing changes, and when someone asks what it's worth, nobody can say.
What you'll walk away with
What you leave with.
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A named owner for the customer voice
And a rhythm for acting on it.
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Reporting your leadership team reads
Linking customer insight to retention and revenue.
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The loop closed with customers
So they see what changed because they spoke up.
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Your team running the programme
Without us.
How it works
Five stages, run on your organisation.
- Plan
The listening goals and decision-makers.
- Research
Your existing feedback sources, and where insight stops travelling.
- Design
The listening posts, feedback flows and reporting.
- Test
The programme on live decisions.
- Embed
It across the organisation, and keep adjusting as customer needs change.
Proof
18
acquired companies brought onto one experience
Telstra Health
The guarantee
The Listening Guarantee
By the end of the programme, customer insight from your listening posts reaches a real leadership decision. If it doesn't, our team keeps working until it does, at no extra cost.
Who it's for
Who it's for
Leaders of larger organisations ready to make the customer's voice part of how decisions get made, as an advisory client.
Apply
Tell us about your organisation.
We read every application and reply within two working days.
Want the full detail first? Read the offer document.