FAQs
Fair questions.
Straight answers about Advisory, the books, workshops, sprints and the Healthcheck.
Start here
We help leaders put the customer's voice into the decisions that shape the product. You can start small with a book, work through a method in a workshop, have our team install it in a sprint, or bring us in as advisors at the leadership table.
If you want a read on where you are, take the Customer Healthcheck: eight questions, about three minutes. If you want to learn the method, start with a book. If you already know the problem is at leadership level, read the Advisory offer document. Take the Healthcheck.
Leaders and small teams in growth-stage and larger organisations who make product decisions and want real customer evidence behind them, without a research department.
UXDesigned is run by Anton Stout, who has spent sixteen years in product and customer experience at Myer, Telstra Health, Flybuys and Origin Energy. More about Anton.
The books
Lean UX Research, Lean Design Systems and Heard. Each is a short, practical field guide with one clear action at the end of every section. See them all.
Lean UX Research and Lean Design Systems are $6.99 each, and Heard is $14.99. Every book downloads instantly. Press Buy now, choose any extras, and your download link arrives by email.
It helps, but it isn't required.
Heard is coming soon. Press Buy now on its page, leave your name and email, and we will tell you the day it is ready, with the launch price. See Heard.
Workshops
A live online session where you work through the method with us and leave with something you can use on Monday. Workshops are recorded and include a live Q&A.
You get the recording.
Yes. You'll get a tax invoice at checkout.
Yes. The workshop recordings and every template are offered as an add-on when you buy a book. The templates are built in MethodLoop. See MethodLoop.
Sprints
A short, guaranteed piece of work where our team installs a method inside your organisation, so the work does not stall after the workshop.
The Lean UX Research Sprint and the Lean Design System Sprint, plus the Voice of the Customer Program for larger organisations. See the sprints.
Each sprint names the outcome you will have by the end, such as a leadership decision made on real customer evidence, or a design system foundation live in your product. If it is not there, our team keeps working until it is, at no extra cost.
That is advisory. Read the offer document.
Advisory
We put a senior voice for your customer in your leadership meetings, give you a written order of operations for what to fix and in what sequence, and have our team deliver it through guaranteed sprints.
Quick wins. We find the experience problems costing you most, and fix the ones that can be fixed fast.
The offer document sets out the investment and what is included. Read the offer document.
Four or five organisations at a time, so each one gets real focus.
Apply on the Advisory page. It takes a few minutes, and we reply personally. Apply for Advisory.
Customer Healthcheck
Eight questions about how your organisation hears from its customers. You get one of four results, how deep it runs, and what to do about it this week.
About three minutes. There is no charge.
We email you your result and a short action for this week. We also read your answers, so a real person can follow up if it would help. How we handle data.
Payments and privacy
For digital products, within 7 days if you have not downloaded or opened the material. For live workshops and sprints, tell us at least 7 days before the start. Read the terms.
We use them to deliver what you asked for and to reply to you. We do not sell them. Read the privacy policy.
Ask us. We reply personally. Send a question.
Still have a question?
Ask us. We reply personally, usually within two working days.