Privacy Policy

1. Who we are

UXDesigned is a sole-practitioner UX and CX advisory practice operated by Anton Stout, based in Australia. References to “UXDesigned,” “we,” “us,” or “our” in this policy refer to that practice. Our website is located at uxdesigned.com.au.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to it. It applies to visitors to this website and to prospective and current clients.

2. Information we collect

We collect personal information in the following ways:

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the advisory or consulting services you have requested
• Schedule and manage discovery calls, kick-off meetings, and ongoing client engagements
• Send you information about our services where you have requested this or where we have a legitimate interest in doing so (you can opt out at any time)
• Improve the website and understand how visitors interact with it
• Comply with any applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Third-party services

We use a small number of third-party services to operate this website and our business. These may process your personal data on our behalf:

• Analytics — We use Google Analytics (or a privacy-respecting alternative) to understand website traffic in aggregate. IP addresses are anonymised where possible.
• Scheduling — If you book a call via a scheduling tool (such as Calendly or Cal.com), that service will collect and process your booking information under its own privacy policy.
• Email — Enquiries submitted via contact forms are delivered to our email inbox. We use a reputable email provider that stores data on secured servers.
• Hosting — This website is hosted on Vercel, which processes server logs and request data as part of normal infrastructure operations.

We do not sell your personal information to any third party. We do not share your information with third parties for their own marketing purposes.

5. How long we keep your information

We retain personal information for as long as necessary to deliver our services and meet our legal obligations. Specifically:

• Enquiry and contact information is retained for up to 2 years unless you become a client, in which case it is retained for 7 years for tax and contractual record-keeping purposes.
• Analytics data is retained in accordance with the relevant third-party platform's data retention settings (typically 14 months for Google Analytics).

6. Your rights

Depending on where you are located, you may have the following rights in relation to your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to our legal obligations
• Objection — object to our use of your information for direct marketing purposes
• Portability — request a machine-readable copy of your data where technically feasible

To exercise any of these rights, contact us at the address in Section 8. We will respond within 30 days.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Contact

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy complaint, contact us at:

Anton Stout — UXDesigned
hello@uxdesigned.com.au

If you are located in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the most recent changes were made. We encourage you to review this policy periodically.